Rules of the platform

These Terms of Service ("Terms") form a legally binding agreement between you and TiketBurst. By creating an account, purchasing a ticket, creating an event, or otherwise accessing the platform, you confirm that you are at least 16 years old and agree to be bound by these Terms and our Privacy Policy.

If you are using the platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must:

• Provide accurate, current, and complete registration information.
• Notify us immediately of any unauthorised account access at security@tiketburst.com.
• Not share your account with others or create accounts for others without their consent.

We reserve the right to suspend or terminate accounts that violate these Terms, without liability, following investigation and where legally required, prior notice.

TiketBurst sells you the ticket. We act as the seller of record, not as an agent or intermediary for the organiser. When you purchase a ticket through TiketBurst:

• The contract of sale is formed between you and TiketBurst. The organiser supplies the event; your counterparty for the ticket is us.
• Your ticket is confirmed once payment is successfully processed and you receive a QR-coded ticket by email and/or in-app.
• Tickets may not be resold or transferred except via the official transfer function in the app, which invalidates the original QR code and generates a new one.
• You must comply with the organiser's event policies (age restrictions, dress code, safety rules) while attending the event.

Cancellations and refunds

Because we are the seller, the refund obligation is ours. You do not need to pursue the organiser, and we do not decline a refund on the grounds that the organiser has not paid us.

• If an event is cancelled, you are entitled to a full refund of the ticket price. We process it to your original payment method.
• TiketBurst sets a minimum refund standard that applies to every ticket sold on the platform. An organiser may choose to offer more generous terms than that minimum, never less. The terms that apply to your ticket are shown on the event page before you pay.
• Where a refund cannot be returned automatically to your original payment method because your payment provider does not support it, we will contact you to arrange payment by another means. We will not substitute platform credit for a cash refund unless you expressly choose it.
• Refunds are returned to the original payment method by default. Platform credit is only ever issued if you ask for it, and is described in the "Platform credit" section below.

Platform credit

Any TiketBurst credit on your account can be used to buy tickets and other services on TiketBurst. It is not convertible into cash, is not transferable, and is not a deposit or a payment account. Choosing credit is always optional; a cash refund is always available where you are entitled to a refund.

TiketBurst sells tickets to your event as principal, and you supply the event. You are therefore our supplier, and we owe you the proceeds of those sales less our commission.

As an organiser you agree to:

• Provide accurate event information (date, venue, capacity, ticket tiers, refund terms).
• Comply with all applicable laws, including venue licensing, occupancy limits, health and safety regulations.
• Deliver the event as described to every ticket holder we have sold to.
• Complete KYC verification appropriate to your event capacity before going live.
• Not list events for prohibited content (see section 6).
• Honour the refund terms published at ticket purchase time. Where we refund a ticket holder, the corresponding amount is deducted from what we owe you.

Settlement and commission

A platform commission is deducted from the gross value of each confirmed order. The applicable rate is shown in your organiser dashboard and on our pricing page, and is disclosed to you before you publish an event.

The remainder becomes a commercial payable owed to you by TiketBurst, due 24 hours after the event end time and subject to no active disputes. We settle it to your registered payout destination on our settlement schedule. Amounts shown in your dashboard represent what we owe you — they are not a stored balance, a deposit, or an account you draw on, and TiketBurst does not offer on-demand withdrawal of funds.

Organisers may launch fundraising campaigns subject to:

• Completion of Tier 2 KYC.
• Campaign purpose must be lawful, clearly stated, and not misleading.
• A contribution to a campaign is a donation to the beneficiary, not a purchase from TiketBurst and not an investment. TiketBurst charges the beneficiary a platform fee for hosting the campaign.
• Contributions are not refundable once made, and there is no minimum-target guarantee. If a campaign does not reach the amount it hoped to raise, contributions are not returned — the beneficiary receives what was raised.
• TiketBurst does not guarantee campaign success, and is not liable for how a beneficiary uses the funds raised.
• Fraudulent campaigns will be terminated. Where funds have not yet reached the beneficiary we will stop their release; where they already have, we will assist affected contributors and refer the matter for legal action, but we cannot guarantee recovery.

You may not use TiketBurst to:

• Sell tickets to events that are illegal, harmful, or promote violence, terrorism, or discrimination.
• Scrape, reverse-engineer, or attempt to extract platform data without written consent.
• Use automated bots to purchase tickets with intent to resell (scalping).
• Circumvent QR code security (e.g., screenshot sharing, code duplication).
• Impersonate TiketBurst staff or other users.
• Launder money or misuse payment systems.
• Attempt to access other users' accounts or private data.

Violations may result in account suspension, legal action, and reporting to relevant authorities.

TiketBurst and its licensors own all intellectual property rights in the platform, including the design, code, brand, and content we produce. You may not reproduce, distribute, or create derivative works without prior written permission.

Content you upload (event images, descriptions) remains yours. You grant us a non-exclusive, royalty-free licence to display, store, and transmit it for the purpose of operating the platform.

To the maximum extent permitted by Ivoirian law:

• TiketBurst is a technology platform. We do not produce, organise, or guarantee events. The organiser is solely responsible for the event experience.
• Our total liability for any claim arising from use of the platform is limited to the amount you paid to us (platform fees) in the 12 months before the claim.
• We are not liable for indirect, incidental, or consequential damages including lost profits, lost data, or reputational damage.

These Terms are governed by the laws of Côte d'Ivoire. Any dispute that cannot be resolved informally shall be referred to the competent courts of Abidjan.

Before initiating legal proceedings, you agree to attempt to resolve the dispute by emailing legal@tiketburst.com and allowing 30 days for a response.

We may modify these Terms at any time. Material changes will be communicated by email to registered users at least 14 days before the effective date. Your continued use after that date constitutes acceptance.

If you do not agree with amended Terms, you may close your account before the effective date without penalty.