How can we help?

Your ticket is available straight away under Account → Tickets, and you may also receive it by email and/or SMS.

If you cannot see it, check that you are signed in with the phone number used for the purchase — that number identifies your account.

That is normal and intended. The QR code is dynamic: it is regenerated periodically with a cryptographic signature, which stops a shared screenshot from being used to get in instead of you.

Show the ticket from the app, with the screen on. A screenshot or photo may be refused at the door.

Yes, when the organizer allows it. Use the transfer option on the ticket: the original QR code is invalidated and a new one is issued in the recipient’s name.

Never send a screenshot of your QR code: the official transfer is the only safe way, and the only one recognised at the door.

In most cases, yes. Some organizers turn on device binding: the ticket is then tied to the device it was first opened on. This is shown on the event page.

If you need to change devices, contact support before the event.

Only through the built-in marketplace, and only if the organizer has enabled it. The price may exceed neither what you paid nor any cap the organizer sets. A free ticket cannot be resold: use the transfer feature to give your place away.

Reselling outside the platform gets the ticket invalidated, with no refund.

A free reservation needs no payment and no fees: it is confirmed at once and the ticket lands in your account, with the same QR code as a paid one.

Free tickets are limited per account and per event, and each order has a maximum number of tickets; the limits are shown when you book. For a group, name one attendee per ticket.

Free tickets cannot be resold; you can transfer them or cancel the reservation. See article 5 bis of the Terms.

Wave, Orange Money, MTN Mobile Money, Moov Money, and Visa and Mastercard cards.

Prices are shown in CFA francs (XOF).

Wait a few minutes: a mobile money operator’s confirmation can take a little time to reach us. The ticket appears automatically as soon as it is confirmed.

After that, write to support@tiketburst.com with the number used, the amount and the time. Once checked with the operator, any amount taken without a ticket being issued is returned to you.

By default, no: TiketBurst charges no buyer fee. When a service fee does apply, it is shown separately before payment, never after.

Selected tickets are held for a limited time so the same seat cannot be sold twice. If payment does not go through in that time, the hold is released and the tickets go back on sale.

No money is kept. Start the order again; if you were charged anyway, contact support.

You are entitled to a full refund of the ticket price. TiketBurst sells the ticket in its own name: the refund obligation is ours, so you do not have to chase the organizer.

The refund is issued to your original payment method. A free reservation simply lapses.

Your ticket stays valid for the new date. If it does not suit you, you can request a refund within the period stated when the postponement is announced.

That depends on the terms published on the event page, which you see before paying. We set a minimum standard for every organizer; some offer more generous terms, never less.

A free reservation can be cancelled from the order page until the event starts, as long as none of its tickets has been transferred, listed or used. Your places are then released.

To your original payment method. The timing then depends on your operator or bank.

If your payment method cannot technically receive a refund, we contact you to agree another way. We never replace a cash refund with a credit without your agreement.

Check the number you entered and your signal, then request a new code after the time shown. The code may arrive by SMS or email depending on your account.

If the problem continues, write to support@tiketburst.com.

From Account → Settings: you can download an export of your data and request deletion of your account.

A deletion request opens a period during which you can still cancel it. Some data is kept after deletion where the law requires it (accounting, anti-money-laundering). See the Privacy policy.

The number identifies your account and your tickets. Contact support with proof of identity: we make the change after checking, so that nobody else can take over an account that holds tickets.

Publishing is free. A commission is taken on each confirmed order, and a reduced rate applies to your first event. The details are on the Pricing page.

Takings follow the reserve schedule shown in your organizer area, based on when orders were placed and how close the event is.

The net amount due is settled under your contract, to a destination approved in advance. There is no self-service withdrawal to mobile money or a bank account.

Anti-money-laundering and counter-terrorist-financing rules require it, and our financial partners insist on it.

Enhanced verification may be required for payouts, regulated features and large-capacity events. For an organization, it includes the trade register entry and the director’s identity document.

Through the scanning app: your team scans QR codes, including offline, and everything syncs as soon as the network returns.

Each ticket can only be scanned once. You follow attendance live from your dashboard.

Yes: ticket categories, early-bird prices, group discounts, promo codes, bundles and drop sales are all set up from the organizer area.

From your organizer area, under Fundraising. Enhanced identity verification is required before it goes live.

Describe the project and how the funds will be used precisely: that is what earns donors’ trust.

A donation is not a purchase and carries no reward guaranteed by TiketBurst. It is normally not refundable, except in proven fraud, removal of the fundraiser, or where the law requires it.

From Account → Tickets, at the announced time. Access is personal and limited to the number of simultaneous sessions shown.

Sharing the link or recording the stream closes your access, with no refund.

Check your connection first, and lower the quality if the player offers it.

If the failure is substantial and our fault, write to support@tiketburst.com: a refund of the paid access may be granted.